Attention:
Due to enhancements related to implementing a new CIS and phone system, some of our customer service functions may be temporarily unavailable.
On Monday, March 30, 2026, all our local offices will close early at 3:00 PM. After this time, normal business operations will be unavailable. All our local offices will reopen and resume normal business hours starting Tuesday, March 31, 2026.
Phone system enhancements will occur from the evening of April 16 through 7:30 AM on April 20, 2026. Some customer service functions may be temporarily unavailable during this time.
Starting Friday, March 27, 2026, through Sunday, April 5, 2026, our current online bill pay portal and pay by phone option will be unavailable. If customers wish to pay their bill during this timeframe, we ask that they please utilize our other accepted payment methods provided on our Pay a Bill page. During this timeframe, we will not be charging late fees or service disconnections. We apologize for this inconvenience, and we look forward to launching our new online portal—myAWC—in early April.
For water emergencies, please call our answering service at 855-275-0610.
